Refund Policy

When we don't deliver what you ordered, we make it right.

Pre-Delivery

Refund Window

Our Fault

Refund Scope

5-7

Days Processing

Setup Fees

Non-Refundable

1. No Refunds After Service Delivery

As a general policy, RDPFlow does not provide refunds once a service has been paid for and delivered. Refunds are only considered in the narrow, verified cases listed below — and even then are not guaranteed.

We Stand Behind Delivery

If a service was never actually delivered as ordered — payment was received but access was never issued, or the configuration doesn't match your order and we can't fix it — we'll make it right.

2. Refund Eligibility

A refund may be considered only in one of the following cases:

  • Payment was received but access credentials have not yet been issued — the service has not been delivered
  • RDPFlow failed to deliver the service as ordered: it was not provisioned, does not match what was ordered, or has an unresolved technical fault on our side
  • By mutual agreement between RDPFlow and the customer

In all cases you must not have violated our Terms of Service, and the decision to approve a refund is made on a case-by-case basis.

3. What Is Not Eligible for a Refund

The following are not valid grounds for a refund:

  • Any request made after access credentials have been issued and the service has been delivered
  • Issues with your own internet connection, power supply or local hardware
  • Change of mind, or the underlying business/project not working out as planned
  • Dedicated server rentals, domain registrations, SSL certificates and software licenses (final sale)
  • Setup and configuration fees
Important Notice

Setup fees are never refundable — the work is already completed on our side regardless of the outcome on yours. If you're unsure whether a service fits your use case, ask us before ordering.

4. How to Request a Refund

To request a refund, contact us with your order details and the reason for the request:

We'll confirm whether the request meets the eligibility criteria above before processing it.

5. Refund Processing

Once a refund request is approved:

  • Refunds are processed within 5-7 business days
  • Funds are returned to the original payment method
  • You will receive confirmation once the refund is processed

6. Cancellation Policy

You may cancel your service at any time by contacting our support team. Cancellations will take effect at the end of your current billing cycle. No prorated refunds are provided for early cancellation.

7. Special Considerations

In cases where service was suspended due to Terms of Service violations or non-payment, refunds are not available. We reserve the right to deny refund requests that appear fraudulent, abusive, or based on reasons outside our service once it has been delivered as ordered. We reserve the right to review requests on a case-by-case basis.

Questions?

If you have questions about our Refund Policy, please contact us at support@rdpflow.com